Refund & Return Policy

30 Days Refund & Return Policy

At ELIXIR, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 30-day refund and return policy from the date of delivery.

Free Shipping on All Orders:

We proudly offer free shipping on all orders, with no hidden charges.

Eligibility for Return & Refund:

  • Product must be returned within 30 days of receiving your order.

  • The serum bottle must be unused, unopened, and in its original packaging.

  • For hygiene and safety reasons, we do not accept returns of used or opened products.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

  • Used, opened, or damaged products not caused by shipping.

  • Products returned after 30 days of delivery.

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo or video evidence. We’ll arrange a free replacement or a full refund.

Refund Process:

  • Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–7 business days.

Return Shipping:

  • If the return is due to our error (wrong or damaged item), we’ll cover the return shipping cost.

  • For all other returns, the customer is responsible for return shipping.

  • We recommend using a trackable shipping method.

To Start a Return:

Please contact our support team at [your email] with your order number and reason for return. We will guide you through the process.